Refund and Returns Policy

Due to our products being medical devices, we unfortunately cannot accept product returns. Once the order leaves our premises and makes its way to you, the end customer, there are variables that are no longer in our control and we can no longer accept a returned product.

We adhere to a strict refund policy. Cancellation and refunds of an order can only happen if the order has not yet left our premises and handed over to the courier service for delivery.

We take your issues seriously and will always do our best to assist you as best as we can. We look at each request for refund individually and on a case-by-case basis and we endeavour to assist as best as we possibly can.

With regards to replacement of test kits. This is determined case-by-case. We take no responsibility for Invalid test results as there are a multitude of reasons for there being an Invalid test result, which are out of our control.

We work with local and international suppliers who supply us with reliable rapid test kits from reputable manufactures in Europe and PRC. There are no warranties on any of our kits. All the rapid test kits that we supply have been approved by SAPHRA.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Terms of Service

Exclusion of liability

You expressly agree that the use of this website is entirely at your own risk. The website and all its contents are provided on an “as is” basis, and FAMKA makes no representations or warranties of any kind, whether express or implied, to the accuracy of the contents of the website. FAMKA does not warrant that the website’s functions will be uninterrupted or error-free, or that the site or its server is free from viruses or other harmful components.

FAMKA, its owners, directors, employees, officials, suppliers, agents and/or representatives shall not be liable for any loss or damage, whether direct, indirect or consequential, or any expense of any nature whatsoever, which may be suffered by the user, which arises directly or indirectly from reliance of the website and/or its content.

FAMKA, its agents or suppliers shall not be responsible for any direct or indirect special consequential or other damage of any kind whatsoever suffered or incurred by you related to your use of, or your inability to access or use, the content or the website or any functionality of the website or of any linked website, even where FAMKA is expressly advised thereof. Errors and Omissions Excluded (E&OE). Typing errors are part of errors and omissions and are excluded from any sort of claims.

You will indemnify FAMKA, its owners, directors, employees, officials, agents, suppliers or representatives, and keep them fully indemnified, from and against any loss or damage suffered or liability incurred in respect of any third party, which arises from your use of this website.

Accuracy of information

While every effort is made to ensure that the information provided on this website is current and accurate, you should not assume that this is always the case, and should consult other sources before making any decision to act on this information.

External links and advertising

Wherever this website provides links to other websites, this should not be construed as constituting any relationship or endorsement of the linked third party, and reliance on all information provided by the external link is done so at your own risk.

Wherever third party advertising or promotional material is displayed on this website, this should not be construed as FAMKA endorsing or creating any relationship between FAMKA and that third party. Reliance on any such material is entirely at your own risk.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

You cannot return the products.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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